Privacy Policy

1. Introduction

Welcome to Storyowl (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Storyowl mobile application, website (storyowl.app), and related services (together, the “Service”). If you do not agree with this policy, please do not use the Service.

2. Information We Collect

Personal information

We may collect:

• Name, email address, and phone number when you create an account
• Profile details you choose to provide
• Payment and order details for purchases (processed by payment partners)
• Photos you upload for personalized story generation
• Stories, book content, and other material you create

Automatically collected information

• Device information (type, OS, app version, identifiers)
• Usage data (features used, screens viewed, time spent)
• Log data (IP address, access times, crash reports)
• Analytics events (e.g. Firebase, PostHog) to improve the product

3. How We Use Your Information

• Provide and maintain Storyowl (accounts, stories, orders)
• Generate personalized stories and illustrations from your inputs
• Process payments, shipping, and customer support
• Send transactional messages (OTP, order updates)
• Improve reliability, safety, and product experience
• Comply with legal obligations

4. Photos and children's content

Photos and child details you provide are used to create personalized storybooks. We do not sell children's photos. Parents or guardians should only upload photos they have the right to use. Our Service is intended for use by adults purchasing or creating books for children.

5. Information sharing

We do not sell your personal information. We may share data with:

• Service providers — hosting, analytics, SMS/OTP, payments (e.g. Razorpay), printing partners, and cloud storage
• Legal requirements — when required by law or to protect rights and safety
• Business transfers — in connection with a merger, acquisition, or asset sale
• With your consent — when you explicitly agree

6. Data security & retention

We use industry-standard technical and organizational measures to protect your data. No method of transmission or storage is 100% secure. We retain information as long as needed to provide the Service and meet legal requirements. You may request account deletion at any time via our Delete account page.

7. Your rights

• Access or correct your personal information
• Request deletion of your account and related data
• Opt out of non-essential marketing communications

Contact hello@storyowl.app or use the Delete account page to exercise these rights.

8. Third-party services

The Service may use third parties such as Google Sign-In, Truecaller, Firebase, payment processors, and analytics tools. Their privacy policies govern their processing of data.

9. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.

10. Contact

Storyowl · Email: hello@storyowl.app
Website: https://storyowl.app